Along with the Call Queue Management Service, CCS provides a Call Answering Service that enables Agencies to utilize contractor provided resources to respond to caller inquiries. CCS is available for single site, multiple site, and enterprise wide Agency contact centers.ĬCS may be used in conjunction with Toll Free and other network services to facilitate Agency communications with the general public, businesses, and other Agencies. The Call Queue Management Service of the CSS provides real-time management of routing and distribution of multi-media calls from multiple channels to the call center.
Call Center/Customer Contact Center Services (CCS) provides a cost effective multi-media contact center solution to enable Agencies to efficiently and effectively deliver customer service to their clientele across multiple contact channels (voice, fax, email, and Internet website, etc) by providing a single network call queue or multiple call queues (where applicable).
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